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error version 5.1.5

whanhart
Apr 05, 2017 02:28AM PDT
Hi!

After upgrading TubePress Pro yesterday, to version 5.1.5 with WP 4.7.3 We are getting an error:

[curl] (#6) See http://curl.haxx.se/libcurl/c/libcurl-errors.html for an explanation of cURL errors [url] https://www.googleapis.com/youtube/v3/playlistItems?playlistId=7AA4DA43E2ACE92D&maxResults=6&key=AIzaSyBhARvZVy3EFmIBjaPvITNBtusau6FKpow&part=id%2Csnippet

What steps to take? How can I do a full uninstall, or reset from all settings? I did a cache clearance, but will give it another try.

Thanks
Elisabeth T.  STAFF
Apr 05, 2017 01:48PM PDT

Thanks for getting in touch. It looks like your web server is unable to resolve DNS names. Often times these types of errors, while rare, will go away on their own. Your hosting provider should be able to assist you in resolving this issue. I would contact them and copy-paste this error message; they should be able to quickly fix the problem. Please let us know if there is anything else we can do to assist!

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