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No Matching videos on page 2

Chris Morda
Sep 29, 2016 01:18PM PDT
Plugin is adding a link to a second page with no active videos on it, not sure why page link is there.

http://icleadership.org/videos/
Elisabeth T.  STAFF
Sep 29, 2016 01:44PM PDT

Hi Chris,


Thanks for getting in touch and including that link. This appears to be a bug on YouTube’s end. Notice that if you visit the playlist 1 on youtube.com, clicking the “Load More” button at the bottom of the list is not working (even though it should show 45 videos total). Usually, these types of issues tend to work themselves out over a few hours, or at most, a few days. You could contact YouTube’s support, but they tend not to be very responsive.


For the time being, we suggest using this shortcode on your page to remove the link to the second page:


[tubepress resultCountCap=“34”]


Once you see that the problem resolves on YouTube’s end, you should be able to revert to the default [tubepress] shortcode 2 again and see all 45 videos.


Please let us know if there is anything else we can do to assist!


1 https://www.youtube.com/playlist?list=UUIFoH7nVI_HGx7RdOQLrSAA


2 http://support.tubepress.com/customer/portal/articles/2073050-add-tubepress-to-a-post-or-page

Chris Morda
Oct 04, 2016 01:49PM PDT
Hi,

I waited a few days and it's still hasn't resolved. I'm confused by your answer. There should only be 34 videos not 45 (as far as i can tell).

If I set it with a count cap that code will then have to be updated which may be confusing for the client.

thanks, chris
Elisabeth T.  STAFF
Oct 04, 2016 04:25PM PDT

Hi Chris,


Sorry for the confusion. YouTube is reporting a total of 45 videos in that1 playlist (see screenshot here 2), but it’s only serving up 34 of them. Are any of the missing videos from the list private? If so, we would suggest contacting the owner of this YouTube channel and asking them to make them public so that TubePress can access them. Does that make sense?


1 https://www.youtube.com/playlist?list=UUIFoH7nVI_HGx7RdOQLrSAA


2 http://imgur.com/a/jKe42

chris
Oct 04, 2016 04:36PM PDT
hi elizabeth,

Ok, yes that makes sense, I think there are some private video's.

thanks, chris

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