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Tubepress Pro

Baboucarr Touray
Oct 26, 2017 03:01AM PDT
Hallo Support,

I just bought a Tubepress Pro Plugins and wanted to use on my WordPress Siete to display Video Gallery and Playlist form Youtube, but it is not working with. However, when I use the Demo Version (also downloaded from your site) it works atleast few Videos were shown on page.
Can some on help me why the Pro Version does not work and how i fix it.

The Page disply the following errors: No matching videos.

Best Regards,
Babou
Elisabeth T.  STAFF
Oct 26, 2017 11:16AM PDT

Hi Babou,


Thanks for getting in touch; we’ll be happy to assist. Would you be able to send us a link to the page on your site showing the error so that we can investigate? Enabling debug mode (as described at the bottom of this page 1) would also be a great help. Thanks; we look forward to getting things up and running for you!


1 http://support.tubepress.com/customer/portal/articles/2039400-debug-mode

Babou
Oct 27, 2017 12:34PM PDT
Hi Elisabeth,

Thanks for the quick response. Thats the page containing the error:
http://gamunitedtv.com/video-gallery/

Below is the Youtube Channel: UCTG3IKuyJDz7GeDw1x_anAA

Debug is also enabled as request.

Best regards,
Babou
Elisabeth T.  STAFF
Oct 27, 2017 01:00PM PDT

Thank you for providing that link and enabling debugging. It looks like you have Auto Post 1 enabled and configured to create “pending” posts/pages. In order for TubePress to display any of these videos, you will need to go into your pending posts (WP Admin > Posts > Pending) or pages (WP Admin > Pages > Pending) and publish the ones you want to. Once published, you may need to clear your system cache (as described at the bottom of this page 2) before the TubePress gallery appears. Give that a try, and please let us know if there is anything else we can do to assist!


1 http://support.tubepress.com/customer/portal/articles/2360408


2 http://support.tubepress.com/customer/portal/articles/2048959-the-system-cache

Babou
Oct 30, 2017 11:33AM PDT
Hi Elisabeth,

Thanks for your Support. I changed my setiings accordingly and now it works.
Once again thank you for your Support.

Best regards,
Babou
Elisabeth T.  STAFF
Oct 30, 2017 12:06PM PDT

Glad to hear it! Please don’t hesitate to get in touch if we can be of service in the future!

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